Andrea Leigh

Andrea Leigh has embarked on a remarkable journey. Tremendous success from Bio-Pharma and Chic Fashion to becoming a leading voice in customer experience (CX) coaching and sales training. Her path has been anything but conventional, evolving from a successful career in innovative bio-healthcare to setting new benchmarks in fashion and retail.

With over three decades at Pfizer Inc., Andrea played a pivotal role in the success of more than 25 branded medications across various divisions. This experience laid a robust foundation in leadership and operational excellence. Her shift from Big Pharma to Chic Fashion was not just a career change but a personal evolution, embracing authenticity and becoming a champion for diversity and inclusivity.

In the world of fashion, Andrea navigated from prescription drugs to pencil skirts and dusters, consistently cultivating teams and enhancing workplace inclusivity. Her deep understanding of customer needs and experiences has been instrumental in her current mission: helping businesses elevate their customer experience models.

Andrea is dedicated to assisting others in building cohesive, efficient teams and recognizing the critical role of diversity in enhancing workplace culture and customer satisfaction. Her workshops and coaching sessions focus on the principles of exceptional customer experience, driving increased employee retention and customer loyalty.

Andrea’s journey highlights the ongoing process of growth through learning, adaptation, and leading by example. She continues to inspire others with her unique blend of expertise from healthcare to high fashion, making a lasting impact on the customer experience landscape.